Although rare, occasionally packages will be delayed or late in delivery. Please frequently check the tracking information contained in your shipment notification for updates.
It is not the responsibility of The Spicy Club to track every item. If a shipment appears to be delayed, we strongly urge contacting either the carrier for assistance, or your local post office to see if it has already been delivered by USPS. The vast majority of the time, we cannot assist with shipping delays because the information needed to communicate with the carrier is held privately by you, the customer.
We are not responsible for packages that show as delivered that are left outside your door, with a doorman or neighbor, or any other receiving party. Please arrange to have a secure means by which to receive your shipment before ordering.
We are also not responsible for packages shipped to incorrect addresses, so please be sure to check your shipping address before submitting your order.
If you are still having trouble just fill out the contact form and a SpicyBoi will be in touch.
The Spicy Club. honors return and exchange requests within 7 business days of shipment receipt, and only for fit issues and defective items. Please notify us of these issues within 48 hours of receipt: firstname.lastname@example.org Items must be in new and unworn/unwashed condition, with original packaging, to be eligible for return and exchange.
Refunds are not available for products after 7 business days.
Generally speaking, sale items, limited editions, and pre-order items do not qualify for return or refund, due to limited stock. Exchange items are not guaranteed in-stock.
As always, please reach out to us to see what we can do for you in these cases!